Refunds & cancellation.

Our refund policy

Payments for subscriptions purchased directly from Itemeyez are non-refundable for a change of mind, lack of use, or unused subscription time. This includes partial months and unused portions of annual plans.

We correct confirmed billing errors and honor refunds and other remedies required by applicable law. This policy does not limit your rights if a charge was unauthorized or a service you paid for was not provided. Itemeyez does not offer a money-back or satisfaction guarantee.

How cancellation works

Cancel before the next renewal from Settings → Billing. If you cannot access that control, email help@itemeyez.com from the email connected with your subscription and say you want to cancel. We verify ownership when needed.

Cancellation stops future renewals. Paid access continues until the end of the period you already purchased, then the account returns to Free. There is no cancellation fee. Canceling an annual plan does not create a refund for the remaining months.

We confirm the cancellation and its effective date. A valid request received before renewal is not made late because our reply arrives later. Canceling does not delete your records or remove access to existing records and raw exports.

Billing mistakes and missing access

Contact help@itemeyez.com about a duplicate charge, an incorrect amount, a charge after an effective cancellation, or paid access that was not provided. Include the date, amount and order reference, if available. We investigate and correct confirmed errors.

Do not send a full card number, security code, password, or a bank statement with unrelated information. This support process does not take away your payment-dispute rights.

Free accounts and trials

Free has no subscription charge. A trial without payment authorization does not create a paid subscription. Trial length, any paid conversion and its price must be shown before you agree to them. If a paid plan is not right for you, you can keep using Free.

Account deletion

Deleting an account and canceling its renewal are different requests. Export records you want to keep before deletion. If you want both actions, tell us clearly at help@itemeyez.com. See Account & data requests for help.

Current availability

Itemeyez is a browser tool. Free account registration is open. Paid subscriptions are currently unavailable. This website does not collect subscription payments. Mobile apps are coming soon.

These are the terms for direct paid subscriptions when offered. No store purchase or paid subscription can be started from the current site. A purchase through a mobile store is also subject to that store’s purchase, refund and cancellation rules.